AI can help your customers getting an accurate solution to their issue much faster than waiting for the next available agent or fumbling through a chatbot. More accurate solutions mean faster ticket resolution and better CSAT.
Customers want to be able to resolve their issues with the help of self-service solutions. Because Forethought's AI can ingest hundreds of thousands of prior support tickets, it knows exactly what next steps the customer needs to take to help.
Forethought helps you provide a great customers experience on whatever channel your customer prefers. Forethought Solve can provide a self-service solution over
Using Solve Workflows, Forethought has the ability to dig into the customer account to retrieve specific information and take action. This powerful feature will help reduce the load on your agents and help give customers a quick solution to more complex requests.
Most "conversational chatbots" use keyword-based decision trees to navigate customers down a winding road of questions to eventually provide an answer, but this is a very poor customer experience. Because Forethought is built on true AI, it understands sentiment and intent, resulting in an accurate resolution and a happy customer.
Growing rapidly doesn't have to mean missing your customer service SLAs. Forethought can help you manage the high fluctuations in ticket volume associated with scaling businesses and help you meet your FRT and other SLAs with ease. Shortly after implementing Forethought's AI, Acorn's First-Response-Time was reduced from 96 hrs to less than an hour to help them meet their SLA.