about us

Self-improving AI agents for customer service, now part of Zendesk

Two men standing side by side, smiling, with one man in a navy blazer and white shirt and the other in a light blue dress shirt with rolled-up sleeves.

Forethought is synonymous with AI for CX innovation. Now, as part of Zendesk, we’re bringing advanced technology to more businesses with greater scale, faster innovation, and seamless deployment across platforms.

I wasn’t deep into AI before Forethought, but joining early pushed me out of my comfort zone in the best way. It’s been fun, challenging, and exciting to grow with the space.

My voice helps shape the product in ways that benefit both customers and our team. I love working with support leaders and selling something that truly impacts how they work.

This was my first job out of college, and I’ve grown a lot—personally and professionally. The people and friendships I’ve made here are what I value most.

The people are the best part. Startups move fast, but having a supportive team makes all the difference. I’ve built real friendships and grown so much since starting here.

I get to work with great people, a product I believe in, and clients that keep things interesting—especially when we solve problems in unexpected ways.

Forethought has challenged me, supported me, and given me space to grow. I’ve never felt more motivated—or more at home.

The team behind Forethought AI Agents by Zendesk

We’re a team of builders, operators, and customer advocates working to improve how customer service gets done. We care about practical innovation, measurable outcomes, and building products that solve the greatest CX challenges.

As part of Zendesk, we now have more reach and resources behind that work. But the mindset that got us here remains the same: stay close to customers, move with urgency, and keep raising the bar on what AI can do in service.

Explore careers at Zendesk