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Yes, we love it when multiple Agatha products make sense for you and your teams. We partner with groups that use one, two, or even all three products. No matter what, our team will make sure that Agatha is working for you and helping your customers.
Agatha Solve, Triage, and Assist are all ways that Agatha can help supercharge your customer support team. Each one supports your customer and your customer support team at strategic points in the customer experience. Solve removes redundant work from your team by accurately automating responses for customers. Triage then takes unsolved tickets and automatically routes them to the best place for resolution. Assist surfaces the best answers for agents to resolve tickets that come their way. It’s easy to see how one or all of these would help smooth out the support workflow.
You do not need prior knowledge in machine learning, AI, NLP, or even a Ph.D. in zoology to get going with the power of Agatha.
Because of the machine learning technique we implement, we do our very best to make sure Agatha provides what you need from the start when she first starts learning your business, although we are happy to set up thresholds for her to hit as you get going with our platform.
We hold a high level of commitment to data privacy, and we firmly adhere to local data protection regulations like the GDPR and CCPA. In March 2020, we completed our SOC 2 Type II certification - which certifies that a company has demonstrated adherence to appropriate controls for security over an extended period of time.
Regarding internal security, your data is encrypted at rest and protected by TLS in transit, and our projects go through thorough security tests using trusted security vendors. We hold all our employees to the high standard of security at Forethought - all employees must complete security and privacy training.
For more information on Forethought’s security controls, contact us at firstname.lastname@example.org
Forethought’s Agatha works well in tandem with other support software, especially because we integrate into your workflows and helpdesk and needs instead of forcing you into our own.
Let’s talk if you are considering Agatha in any capacity. Using multiple products within the Agatha suite automatically qualifies you for a discount.
Book a call with our professional services team