Forethought is here to empower your help desk. AI-powered support agent Agatha helps customer support teams increase their productivity and operate efficiently.
Created for teams using:
Automatically answer common, recurring tickets and reduce agent workload.
Omni-Channel Self Service
Help customers at multiple touch points, including chat, email, help center, and more.
Direct customers to the pages they need to resolve simple issues like resetting passwords or changing account settings.
Help Desk Integration
Get customers that need further help routed to the right agent faster.
Categorize and route tickets to the right agent.
Case Prediction and Categorization
Agatha accurately predicts and tags incoming cases and reduces manual work for your team.
Don’t leave customers waiting in a queue. Connect them to agents with the right skills.
Instant Ticket Triage
Have incoming cases routed right away and free up more agents to help customers.
Suggested solutions and articles found and surfaced for agents to consider.
Agatha recognizes and retrieves relevant previous tickets and articles to help agents.
All of your support team’s knowledge is available through Agatha’s search bar.
Quick Reply Actions
Reply to customers faster by attaching articles or using previous responses, all in one click.
Measure the ROI of Agatha to see how it benefits agents’ workflows.
Get an up-to-date picture of how Agatha is helping your support team’s performance.
Create reports and dashboards that you can share with your team or organization.
Identify the Gaps
Pinpoint where the gaps in your knowledge documentation and support operations are.
Forethought embeds natural language understanding within commonly used customer support platforms to surface answers, triage tickets, and provide insights for agents.
Director of Student Support Operations
Senior Director, Global Support & Community