Scale your customer support

Forethought is here to empower your help desk.
AI-powered support agent Agatha helps customer support teams answer operate with efficiency and accuracy.

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Created for teams using:

Solve
Self-Service Customer Support
Triage
Automated Triage and Routing
Assist
Customer Support Agent Assistant
Analytics
Customer Support Operations Analytics

Agatha Solve

Automatically answer common, recurring tickets and reduce agent workload.

Omni-Channel Self Service
Help customers at multiple touch points, including chat, email, help center, and more.

Resolution Routing
Direct customers to the pages they need to resolve simple issues like resetting passwords or changing account settings.

Help Desk Integration
Get customers that need further help routed to the right agent faster.

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Agatha Triage

Categorize and route tickets to the right agent.

Case Prediction and Categorization
Agatha accurately predicts and tags incoming cases and reduces manual work for your team.

Skills-Based Routing
Don’t leave customers waiting in a queue. Connect them to agents with the right skills.

Instant Ticket Triage
Have incoming cases routed right away and free up more agents to help customers.

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Agatha Assist

Suggested solutions and articles found and surfaced for agents to consider.

Suggested Answers
Agatha recognizes and retrieves relevant previous tickets and articles to help agents.

Smart Search
All of your support team’s knowledge is available through Agatha’s search bar.

Quick Reply Actions
Reply to customers faster by attaching articles or using previous responses, all in one click.

Explore Assist

Agatha Analytics

Measure the ROI of Agatha to see how it benefits agents’ workflows.

Real-Time Reporting
Get an up-to-date picture of how Agatha is helping your support team’s performance.

Customizable Dashboards
‍Create reports and dashboards that you can share with your team or organization.

Identify the Gaps
Pinpoint where the gaps in your knowledge documentation and support operations are.

Explore Analytics

How Agatha Works

Forethought embeds natural language understanding within commonly used customer support platforms to surface answers, triage tickets, and provide insights for agents.

Agatha

Your AI-Powered Service Agent

Solve

Self-service customer support at scale

Triage

Automated ticket routing and triage at scale

Assist

Suggested articles in your agents’ helpdesks

Search

Smarter search for customers and agents

Analytics

Team performance monitoring and reporting

Insights

Detect gaps and uncover trends from your data.
“Now our agents are spending time with more challenging tickets and responding back more quickly because they don’t have to deal with these easy, kind of one-off tickets, and so that helps us drive better performance overall.”

Gerald Hastie

Director of Student Support Operations
MasterClass

Read their story
“Agatha Answers saves us time and increases our efficiency while improving our ability to provide fast and accurate answers to our clients.”

James Millard

Senior Director, Global Support & Community
D2L

Read their story

Get More From Your Customer Support

Onboard Agents Seamlessly

Get agents up to speed and replying to customers faster and with higher accuracy.

Solve Tickets Faster

Decrease first response time and average handle time so you can close cases faster.

Improve Customer Satisfaction

Keep customers happy by giving them the answers they’re looking for more quickly.

Eliminate Manual Routing

Route and escalate tickets instantly, matching customer issues with the right agent.

Simpler Customer Service

Reduce agent workload and ticket volume by tackling recurring issues more efficiently.

Track Team Performance

Get real-time data on how your team is doing, and create custom reports and dashboards.

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Scale Your Customer Support Operations

Help your customer support agents focus on delighting customers

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