Forethought empowers your customer support team with Agatha, an AI-powered agent, who automates what she can and assists with the rest.
Created for teams using:
Automatically answer common, repetitive tickets and reduce your agents' workload.
Help customers at multiple touch points, including email, help center, and more.
Resolve simple issues
Offer customers the information they need to resolve simple issues like how to reset a password or changing account settings.
Help more customers faster
With recurring tickets out of the way, focus your attention on resolving other tickets more quickly.
Categorize and route tickets to the right agent.
Case Prediction and Categorization
Agatha accurately predicts and tags incoming cases and reduces manual work for your team.
Don’t leave customers waiting in a queue. Connect them to agents with the right skills.
Instant Ticket Triage
Have incoming cases routed right away and free up more agents to help customers.
Suggested solutions and articles found and surfaced for agents to consider.
Agatha recognizes and retrieves relevant previous tickets and articles to help agents.
All of your support team’s knowledge is available through Agatha’s search bar.
Quick Reply Actions
Reply to customers faster by attaching articles or using previous responses, all in one click.
Measure the ROI of Agatha to see how it benefits agents’ workflows.
Get an up-to-date picture of how Agatha is helping your support team’s performance.
Create reports and dashboards that you can share with your team or organization.
Identify the Gaps
Pinpoint where the gaps in your knowledge documentation and support operations are.
Forethought embeds machine learning, natural language processing, and natural language understanding into commonly used customer support platforms to help customer support teams surface answers, triage tickets, and get insights about their workflows.
Director of Student Support Operations
Senior Director, Global Support & Community