Scale your customer support organization
Forethought empowers your customer support team with Agatha, an AI-powered agent, who automates what she can and assists with the rest.
Created for teams using:
Agatha Solve
Automatically answer common, repetitive tickets and reduce your agents' workload.
Self service
Help customers at multiple touch points, including email, help center, and more.
Resolve simple issues
Offer customers the information they need to resolve simple issues like how to reset a password or changing account settings.
Help more customers faster
With recurring tickets out of the way, focus your attention on resolving other tickets more quickly.
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Agatha Triage
Categorize and route tickets to the right agent.
Case Prediction and Categorization
Agatha accurately predicts and tags incoming cases and reduces manual work for your team.
Skills-Based Routing
Don’t leave customers waiting in a queue. Connect them to agents with the right skills.
Instant Ticket Triage
Have incoming cases routed right away and free up more agents to help customers.
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Agatha Assist
Suggested solutions and articles found and surfaced for agents to consider.
Suggested Answers
Agatha recognizes and retrieves relevant previous tickets and articles to help agents.
Smart Search
All of your support team’s knowledge is available through Agatha’s search bar.
Quick Reply Actions
Reply to customers faster by attaching articles or using previous responses, all in one click.
Agatha Analytics
Measure the ROI of Agatha to see how it benefits agents’ workflows.
Real-Time Reporting
Get an up-to-date picture of how Agatha is helping your support team’s performance.
Customizable Dashboards
Create reports and dashboards that you can share with your team or organization.
Identify the Gaps
Pinpoint where the gaps in your knowledge documentation and support operations are.
How Agatha Works
Forethought embeds machine learning, natural language processing, and natural language understanding into commonly used customer support platforms to help customer support teams surface answers, triage tickets, and get insights about their workflows.
Agatha
Solve
Triage
Assist
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Search
Analytics
Insights
Get More From Your Customer Support
Onboard Agents Seamlessly
Get agents up to speed and replying to customers faster and with higher accuracy.
Solve Tickets Faster
Decrease first response time and average handle time so you can close cases faster.
Improve Customer Satisfaction
Keep customers happy by giving them the answers they’re looking for more quickly.
Eliminate Manual Routing
Route and escalate tickets instantly, matching customer issues with the right agent.
Simpler Customer Service
Reduce agent workload and ticket volume by tackling recurring issues more efficiently.
Track Team Performance
Get real-time data on how your team is doing, and create custom reports and dashboards.
Scale Your Customer Support Operations
Help your customer support agents focus on delighting customers
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