Deliver AI Powered Customer Experiences

Forethought uses AI to create a better self-service experience, improve routing and tagging, and help your customer service agents deliver fast, accurate answers to new inquiries.

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Created for teams using:

Resolve Tickets Faster

Forethought will answer common, repetitive tickets automatically to reduce your agents' workload.

Self service
Help customers at multiple touch points, including email, help center, and more.

Resolve simple issues
Offer customers the information they need to resolve simple issues like how to reset a password or changing account settings.

Help more customers faster
With recurring tickets out of the way, focus your attention on resolving other tickets more quickly.

Explore Solve

Customer Care-Based Triage

Categorize and route tickets to the right agent.

Case Prediction and Categorization
Forethought analyzes sentiment to accurately predict and tag incoming cases and reduces manual work for your team.

Route Based on Agent Ability
Don’t leave customers waiting in a queue. Forethought will connect customers to agents with the right skills to help them.

Instant Ticket Triage
Have incoming cases routed right away and free up more agents to help customers.

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Empower Agents for Success

Suggested solutions and articles found and surfaced for agents to consider.

Suggested Answers
Forethought recognizes and retrieves relevant previous tickets and articles to help agents.

Smart Search
All of your support team’s knowledge is available through Forethought’s search bar.

Quick Reply Actions
Reply to customers faster by attaching articles or using previous responses, all in one click.

Explore Assist

Analytics That Show Impact

Measure the ROI of Forethought to see how it benefits agents’ workflows.

Real-Time Reporting
Get an up-to-date picture of how Forethought is helping your support team’s performance.

Customizable Dashboards
‍Create reports and dashboards that you can share with your team or organization.

Identify the Gaps
Pinpoint where the gaps in your knowledge documentation and support operations are.

Explore Analytics

"Forethought allows me the ability to answer tickets quickly if needed, which in turn opens up more time to focus on tickets that I feel require more attention, especially as I am still learning."

Customer Support Agent

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