Meet Agatha, A.I. for Customer Support

Agatha makes it easy to be a “genius” at customer support. Agatha suggests in-context answers to support tickets to increase agent productivity, and embeds directly into existing help desk tools (Zendesk, Salesforce, and Front) so there is no learning curve to use.

Faster

Increase agent productivity and decrease time to resolution by applying Agatha's suggested answers.

More Accurate

Increase first contact resolution by applying answers powered by your entire knowledgebase.

More Delightful

With all the time saved, now you have more time to focus on customer delight!

How It Works

Ticket categorization

AI automatically scans and tags customer inquiries for easy routing

Suggests answers
in-context

AI understands inquiry meaning and suggests answers in natural language to every question (even the messy and unique ones!)

Powered by your enterprise knowledge base

Answers are pulling from past tickets, KB articles, Google Docs, videos, etc. And as your information grows, Agatha automatically refreshes so you don’t have to update the system.

Embedded into existing workflows

We promise to be the most non-disruptive technology ever. Answers are recommended in your Salesforce, Zendesk, and Front help desks.

Agents have more time to focus on delight while Agatha finds the right answer, quickly

“We’re delighted to be working with Forethought. The Forethought Agatha platform reduced time to resolution on tickets by up to 32%”

PJ Ople

Senior Director
Support Engineering & Customer Education

MixPanel, using Zendesk for Customer Support

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Our Helpdesk Partners

Agatha is easy to set up on your existing platform

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