Agatha makes it easy to be a “genius” at customer support. Agatha suggests in-context answers to support tickets to increase agent productivity, and embeds directly into existing help desk tools (Zendesk, Salesforce, and Front) so there is no learning curve to use.
Increase agent productivity and decrease time to resolution by applying Agatha's suggested answers.
Increase first contact resolution by applying answers powered by your entire knowledgebase.
With all the time saved, now you have more time to focus on customer delight!
AI automatically scans and tags customer inquiries for easy routing
AI understands inquiry meaning and suggests answers in natural language to every question (even the messy and unique ones!)
Answers are pulling from past tickets, KB articles, Google Docs, videos, etc. And as your information grows, Agatha automatically refreshes so you don’t have to update the system.
We promise to be the most non-disruptive technology ever. Answers are recommended in your Salesforce, Zendesk, and Front help desks.
MixPanel, using Zendesk for Customer SupportRead More
Agatha is easy to set up on your existing platform