Answer Customers Faster with Assist

Forethought suggests answers to support tickets to increase agent productivity and embeds directly into existing helpdesks like Zendesk and Salesforce.

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Agatha assist will increase average time to close by helping agents send faster responses.

Increase Support Agent Efficiency

The average agent spends 35% of their time looking for information. Start saving them hours of work by providing them exactly what they need to send the customer, reducing TTR and increasing CSAT.

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Increase Template Usage

Macros and templates can save agents hours of work. However, many agents never use them because they simply can't find the right one. Because Forethought's AI ingests all of your historical data, it knows exactly what macro or template should be used with incoming tickets. Forethought Assist can significantly increase macro usage by suggesting the right macro to be used.

Agatha learns from past tickets and knowledge base articles to help teach and train new and existing agents.

Interested in how Forethought can help your team?

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Agatha assist will increase average time to close by helping agents send faster responses.

Onboard New Agents Faster

Successful agent onboarding requires an agent to know how to properly help new customers with a very wide range of potential requests. Forethought Assist helps reduce the onboarding time by suggesting the exact macro or template for every incoming ticket.  New agents can start working like a seasoned vet at the beginning.

Accessible From Their Browser

Agents can get quick and accurate suggestions right from their browser by using Forethought's Assist Anywhere plugin. Not only will Assist Anywhere suggest macros or templates but agents can be guided to the exact section of a help doc or article that answer's the customer's question.

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Agatha learns from past tickets and knowledge base articles to help teach and train new and existing agents.

Why Choose Assist?

Optimized for Your Workflow

Agatha fits right into your team's workflow with little to no training.

Smarter Search

Agatha Answers uses Natural Language Understanding (NLU) to suggest the best answers.

Quick Actions

Past solutions and answers surface to the top, allowing you to apply them with one click.

Continuous Learning

Upvote and downvote an answer to help Agatha improve results.

Custom Filters

Agents can select the knowledge sources that work best for them.

Works Across Channels

Get answers to your agents for email, chat, or phone queues.

Close more tickets, faster

Help your customer support agents focus on delighting customers

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