The average agent spends 35% of their time looking for information. Start saving them hours of work by providing them exactly what they need to send the customer, reducing TTR and increasing CSAT.Let's Chat
Macros and templates can save agents hours of work. However, many agents never use them because they simply can't find the right one. Because Forethought's AI ingests all of your historical data, it knows exactly what macro or template should be used with incoming tickets. Forethought Assist can significantly increase macro usage by suggesting the right macro to be used.
Successful agent onboarding requires an agent to know how to properly help new customers with a very wide range of potential requests. Forethought Assist helps reduce the onboarding time by suggesting the exact macro or template for every incoming ticket. New agents can start working like a seasoned vet at the beginning.
Agents can get quick and accurate suggestions right from their browser by using Forethought's Assist Anywhere plugin. Not only will Assist Anywhere suggest macros or templates but agents can be guided to the exact section of a help doc or article that answer's the customer's question.