Agility means a lot of things to different organizations. In the end, it’s the ability to pivot quickly to better serve the customer. If businesses learned anything from the COVID-19 pandemic, it’s that they are not nearly as agile as they hoped. As companies prepare for 2022, improving operational agility is one of the top priorities for scaling businesses. In this session of CX Power Hour, we discuss exactly what it means for customer support teams to be agile and the key areas they must focus on to make their team adaptable and future-proof.
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There’s been much debate among CX leaders over what the future of customer service looks like, specifically around the reliance on chatbots and artificial intelligence. Do you expect to see bots ruling the industry or believe that traditional human-to-human interaction will prevail? In this session of CX Power Hour, leaders in the CX industry will discuss the future of customer success and how the emotional intelligence of humans paired with the machine learning techniques of bots can change the CX world and increase customer satisfaction.
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Forecasting customer support demand is never easy. With so many unexpected variables that really can’t be predicted, how do CS leaders smartly handle unforeseen influxes in ticket volumes? In this session of CX Power Hour, Customer Service leaders explain their strategies for handling surprise spikes and offer tangible advice on ways to make improvements to the flexibility within your organization to be able to react quickly and efficiently when the unexpected strikes.
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The COVID-19 pandemic has not only changed customer's expectations for customer support, but it has shifted the way businesses operate. In this session of CX Power Hour, leaders in the customer experience industry will discuss the impact of the pandemic on the way we work, and how to succeed in the post-COVID world.
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Businesses know that AI is going to be an essential part of their future, but many are still unsure how to make it part of the present. In this panel discussion with AI and ML expert Sami Ghoche, we talk about what to expect as you prepare your customer service team to implement AI.
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What can happen when find AI that truly helps you reach your customers' needs? You reduce the amount of time your team spends doing redundant work without signing up for a mountain of maintenance. You gain accurate insight into your worflows.
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