Retail + e-commerce
Streamline retail customer service with true AI.
Top retail and e-commerce companies trust Forethought to deliver the AI-powered customer support their audiences need.
Empower agents and customers with AI that goes beyond a chatbot.
Forethought AI is designed to drive higher customer satisfaction—not deflect their requests or waste their time.
Resolve simple cases automatically.
From shipping and order status to product stock and warranties, give customers the information they need instantly.
Empower customers to self-serve.
Guide customers through complex workflows, such as returns and refunds, delivery detail changes, or order tracking.
Triage more complex customer tickets.
Use Forethought Triage to detect sentiment and intent, and route high-priority cases to the right support team.
Assist agents with relevant details.
Give agents the context they need—account details, order history, etc—to solve customer concerns in a fast and thorough way.
One enterprise-level platform for the
entire customer journey.
Forethought delivers solutions that solve simple customer
questions, triage tickets that need an agent and assist
agents in providing experiences that delight customers.
Think outside the bot.™
Everyone hates traditional chatbots.
See a demo of Forethought today and learn how our Generative AI Platform is driving efficiency and ROI for top support teams.
