Improve customer support systems that will save your agents time and your business money
How Agatha helps operations management:
Solving common issues
Assisting with complex tickets
Labeling spam & escalations
Unlike a lot of ticket solutions, Agatha doesn’t force you to choose between saving money and making customers happy.
Agatha starts working the day she is implemented. Once she starts working as part of your workflow, she never stops learning. And she’ll adapt to changing business needs and as your business grows.
When Agatha triages and resolves tickets for you, she takes tedious work off your overburdened team, saving your support team hours of repetitive tasks and saving your business money.
I think we are seeing this increase in customer satisfaction because now our agents are spending time with these more challenging tickets and responding back quicker because they don’t have to deal with easy, kind of one-off tickets.