Tap into the power of your collective knowledge when resolving customer support issues
How Agatha helps financial services:
Labeling & routing tickets
Assisting with complex tickets
Solving common problems
Securing your knowledge
Agatha connects agents to each other and allows them to make use of the treasure your knowledge is.
Whether Agatha is taking on simpler issues head on and responding to them herself through Solve or she’s helping your team answer them with Assist, you can expect accuracy.
Your knowledge is valuable and Forethought takes the protection of it seriously. That’s why Forethought made it a priority to become SOC 2 Type II-certified over the course of the last year.