Education

Empower learners with swift help

Get the right information to learners and instructors faster

How Agatha helps educational companies:

Escalating big issues

Reserving human expertise

Solving common problems

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Join these top e-learning companies using Forethought to transform their businesses

Freedom to focus

Make more learning happen

When customer support teams use Agatha to help resolve tickets, they can put their energy into helping educators and students get what they need to make learning happen.

Answer complex questions with Assist

Instructors and learners need flexibility and creativity when it comes to using your tools. Using Agatha Assist, you tap into your agents' collective knowledge (past issues) to help your customers navigate your product and find delight in it quickly.

Auto-escalate the biggest issues using Triage

The daunting challenge of knowing which tickets to escalate is quickly resolved with Agatha, who triages based on patterns she sees in your historical knowledge.

Not only did Agatha exceed our expectations in these areas, but Forethought has also become an important partner of ours as we continue to look for new ways to innovate the highest quality support for our clients.

James Millard
Senior Director, Global Support and Community
See the success story
3.5x
Likelihood that agents who use Agatha meet weekly efficiency goals

Try Forethought with your team

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