Get the right information to learners and instructors faster
How Agatha helps educational companies:
Escalating big issues
Reserving human expertise
Solving common problems
When customer support teams use Agatha to help resolve tickets, they can put their energy into helping educators and students get what they need to make learning happen.
Instructors and learners need flexibility and creativity when it comes to using your tools. Using Agatha Assist, you tap into your agents' collective knowledge (past issues) to help your customers navigate your product and find delight in it quickly.
The daunting challenge of knowing which tickets to escalate is quickly resolved with Agatha, who triages based on patterns she sees in your historical knowledge.
Not only did Agatha exceed our expectations in these areas, but Forethought has also become an important partner of ours as we continue to look for new ways to innovate the highest quality support for our clients.