Spend less time looking for the right information and more time delighting customers
How Agatha helps customer support teams:
Solving common issues
Assisting with complex tickets
Labeling spam & escalations
Analyzing agent needs
Customer support teams who are experiencing high volumes of tickets can both get through more tickets more quickly as well as provide excellent service.
Agatha quickly learns and changes to business needs as they arise. She starts helping you resolve tickets the day she is implemented, and she’ll grow and change with your company’s knowledge and needs.
Each and every time you interact with a customer, you’re making an impression. With Agatha, you can automate the simple issues tactfully and get assistance in answering the more complex issues more quickly.
I think we are seeing this increase in customer satisfaction because now our agents are spending time with these more challenging tickets and responding back quicker because they don’t have to deal with easy, kind of one-off tickets.