Product

Forethought Partners with Front

February 13, 2019

Forethought and Front have partnered to bring Forethought's Agatha Answers into your inbox. From Customer Support to Customer Success, Sales, and more, teams of all kinds can now respond faster in Front with the knowledge they need at their fingertips — powered by Agatha Answers.

Front is the simplest way for teams to collaborate on email, SMS, and other customer communication channels to accomplish more together. With Agatha Answers installed in Front, Agatha automatically scans open conversations for contextual cues and makes answer recommendations directly in the inbox, no search or preexisting template necessary.

In Front, Agatha pulls answers from the following data sources:

  • Historical Front conversations
  • Helpdesk articles (on the web)
  • Google docs
  • Dropbox docs
  • Box docs
  • Confluence pages
  • Nanorep articles
  • Discourse posts
  • How-to-videos

Front and Forethought have joined forces to empower teams to do what they do best--delighting customers, leaving the manual work to AI. By surfacing the team's collective knowledge and the company’s historical knowledge at the moment when employees need it, Agatha helps employees answer customer inquiries faster and with greater accuracy.

>>> Install Agatha Answers on Front