Route customer issues correctly

Your AI-powered agent Agatha automates the triage process, categorizing issues for you as they come into the helpdesk.

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Get in touch with us to see Agatha in action

Book a Demo

Get in touch with us to see Agatha in action

Agatha Triage

Automatically route issues to the right place for resolution

Agatha categorizes tickets instantly with a high degree of accuracy that makes it easy to organize your incoming tickets and cases.

Instantly triage tickets

Agatha accurately predicts and tags incoming cases and routes them to the optimal resource; reducing queue times and freeing agents to help more customers.

Ready to see Agatha in action?

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Why Choose Triage?

Fast Deployment

Agatha can start working for you in as little as 3 business days.

Smart Routing

Our models are trained on your data to provide the most accurate help  

Language Agnostic  

Agatha supports over 100 different languages.  

Unique Insights

Helps augment support teams on email, phone, and chat.  

Spam Detection  

Our dashboard highlights trends on tickets and agent performance.

Uses Deep Learning  

Get success and technical help with any Agatha related inquiries.  

Don't just take our word for it

"Agatha allows me the ability to answer tickets quickly if needed, which in turn opens up more time to focus on tickets that I feel require more attention, especially as I am still learning."

Customer Support Agent


"Agatha Assist saves us time and increases our efficiency while improving our ability to provide fast and accurate answers to our clients."

James Millard

Senior Director, Global Support & Community, D2L

Manage your queue without the hassle

Agatha Predictions uses Natural Language Understanding (NLU) to route tickets to the right team. Say goodbye to the days where issues sit in an inbox without being properly escalated or routed.

Want to see what Agatha can do for you?

Let's Chat
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