Combining Forethought's AI-powered agent, Agatha, to TalkDesk helps customers with skills-based agent routing, select a call back from a live agent, and improve agent performance with AI assisted support.Request a Demo
Created for teams using:
Agatha will answer common, repetitive tickets automatically to reduce your agents' workload.
Help customers at multiple touch points, including email, help center, and more.
Resolve simple issues
Offer customers the information they need to resolve simple issues like how to reset a password or changing account settings.
Help more customers faster
With recurring tickets out of the way, focus your attention on resolving other tickets more quickly.
Categorize and route tickets to the right agent.
Case Prediction and Categorization
Agatha analyzes sentiment to accurately predict and tag incoming cases and reduces manual work for your team.
Route Based on Agent Ability
Don’t leave customers waiting in a queue. Agatha will connect customers to agents with the right skills to help them.
Instant Ticket Triage
Have incoming cases routed right away and free up more agents to help customers.
Suggested solutions and articles found and surfaced for agents to consider.
Agatha recognizes and retrieves relevant previous tickets and articles to help agents.
All of your support team’s knowledge is available through Agatha’s search bar.
Quick Reply Actions
Reply to customers faster by attaching articles or using previous responses, all in one click.
Director of Customer Support
Agatha doesn't take weeks or months to launch like a typical "conversational ai" chatbot. Within a few days, your team can be creating a better customer support exerience with our AI-powered agent.
The best customer support experience is a combination of human + machine. With Agatha, you'll reduce costs and improve CSAT at the same time.
When you hire Agatha, you also hire a world-class support organization. Every Forethought customer is assigned a personal Customer Success Manager.
Not only will Agatha help support your customers and agents, but she can do it in over 100 languages.
Schedule a demonstration with a Forethought team member to see Agatha live.
Get in touch with us to see Agatha in action