Answer customers faster

Agatha suggests answers to support tickets to increase agent productivity and embeds directly into existing helpdesks like Zendesk and Salesforce.

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Get in touch with us to see Agatha in action

Agatha Assist

Enable agents to quickly find solutions and articles

Suggested Answers
Agatha recognizes and retrieves relevant previous tickets and articles to help agents.

Smart Search
All of your support team’s knowledge is available through Agatha’s search bar.

Quick Reply Actions
Reply to customers faster by attaching articles or using previous responses, all in one click.

Increase support agent efficiency by 35%

Agatha helps new teammates get up to speed faster, and she helps veterans find the answers they know are there faster than ever before.

Curious about the technology behind Agatha?

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Why Choose Assist?

Optimized for Your Workflow

Agatha fits right into your team's workflow with little to no training.

Smarter Search

Agatha Answers uses Natural Language Understanding (NLU) to suggest the best answers.

Quick Actions

Past solutions and answers surface to the top, allowing you to apply them with one click.

Continuous Learning

Upvote and downvote answers to help Agatha improve results.

Custom Filters

Agents can select the knowledge sources that work best for them.

Works Across Channels

Get answers to your agents for email, chat, or phone queues.

Don't just take our word for it

"Agatha allows me the ability to answer tickets quickly if needed, which in turn opens up more time to focus on tickets that I feel require more attention, especially as I am still learning."

Customer Support Agent

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"Agatha Assist saves us time and increases our efficiency while improving our ability to provide fast and accurate answers to our clients."

James Millard

Senior Director, Global Support & Community, D2L

Unlock the power of your collective knowledge

Find the right solution to a customer problem with a quick search. Agatha accesses data spread out across multiple sources instantly and delivers the best answer for the situation.

Would you like to see what Agatha can do for you?

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