AI Powered Zendesk Routing and Tagging

Forethought Triage is able to instantly and accurately tag and route tickets.

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Created for teams using:

Automatically tag tickets as they enter the queue

Leave ticket tagging and manual data entry to Agatha, freeing up your agents to focus on delivering great experiences. We can tag items based on sentiment, product type, escalations or any other tags you might need. Agatha is also able to learn off of your data, making accurately tagging tickets with tags specific to your team a breeze.

Route tickets to the right team based on sentiment, issue type and more.

All within Zendesk.

Agatha Triage seamlessly integrates into existing routing workflows and rules to more accurately get tickets routed to the right teams, the first time.

She is able identify your most costly escalation to ensure that SLAs are met for the customers who need support fast. The best part is she can start working in minutes.

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Built for Zendesk to make deployment quick and simple

With a one-click install, Agatha is able to immediately begin learning off your data. From there our implementation team will work with you to create custom models for your team.

“I am so impressed with the results, so I want to put Forethought in front of every support channel that we have.”

Director of Customer Support

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Launch Agatha Within Days

Agatha doesn't take weeks or months to launch like a typical "conversational ai" chatbot. Within a few days, your team can be creating a better customer support exerience with our AI-powered agent.

Improve CSAT, Reduce Costs

The best customer support experience is a combination of human + machine. With Agatha, you'll reduce costs and improve CSAT at the same time.

Agatha is an AI-powered customer service agent.

Multi-Channel Support

When you hire Agatha, you also hire a world-class support organization. Every Forethought customer is assigned a personal Customer Success Manager.

Habla Espanol? Si

Not only will Agatha learn everything about your past tickets and all your knowledge base articles, but she can help future customers in over 100 languages.

Ready to increase efficiency on your support team? Let's set up a demo.

Schedule A Demo

Schedule a demonstration with a Forethought team member to see Agatha live.

See Agatha Live

Get in touch with us to see Agatha in action