AI powered escalations for your support team

Forethought Agatha is able to identify escalations right as they come in to get them in front of the right teams.

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Escalate to the right person or team, automatically

Escalations are some of the most costly tickets you'll get, let Agatha identify them immediately. Agatha can understand different issue types, like an outage report, and is instantly able to get that in front of the right team. She can also use account level data to make sure your most valuable customers get the support experience they deserve.

Tag tickets automatically, as they enter the queue

Agatha will automatically tag tickets based on things like sentiment, issue type, product and just about anything else. Free your agents of manual tagging and data entry so they can focus on whats most important, delivering great experiences. Tagging is accurate, consistent and works 24/7.

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Route tickets based on what matters most

Agatha will route and prioritize tickets based on based on sentiment, issue, intent and just about anything else. Agatha can use those tags to route to the right teams accurately and immediately, all within your existing support system.

“I am so impressed with the results, so I want to put Forethought in front of every support channel that we have.”

Director of Customer Support

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Launch Agatha Within Days

Agatha doesn't take weeks or months to launch like a typical "conversational ai" chatbot. Within a few days, your team can be creating a better customer support exerience with our AI-powered agent.

Improve CSAT, Reduce Costs

The best customer support experience is a combination of human + machine. With Agatha, you'll reduce costs and improve CSAT at the same time.

Agatha is an AI-powered customer service agent.

Multi-Channel Support

When you hire Agatha, you also hire a world-class support organization. Every Forethought customer is assigned a personal Customer Success Manager.

Habla Espanol? Si

Not only will Agatha learn everything about your past tickets and all your knowledge base articles, but she can help future customers in over 100 languages.

Ready to streamline your customer support processes? Let's set up a demo.

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Schedule a demonstration with a Forethought team member to see Agatha live.

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Get in touch with us to see Agatha in action