Use Agatha to automate ticket tagging, routing and prioritization for every ticket that comes in. Help your agents focus on what matters most, the customer.Request a Demo
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Agatha will route and prioritize tickets based on based on sentiment, issue, intent and just about anything else. Agatha can use those tags to route to the right teams accurately and immediately, all within your existing support system.
Leave ticket tagging and manual data entry to Agatha, freeing up your agents to focus on delivering great experiences. Tagging is accurate, consistent and works 24/7.
Escalations are some of the most costly tickets you'll get, let Agatha identify them immediately. Agatha can understand different issue types, like an outage report, and is instantly able to get that in front of the right team. She can also use account level data to make sure your most valuable customers get the support experience they need.
Director of Customer Support
Agatha doesn't take weeks or months to launch like a typical "conversational ai" chatbot. Within a few days, your team can be creating a better customer support exerience with our AI-powered agent.
The best customer support experience is a combination of human + machine. With Agatha, you'll reduce costs and improve CSAT at the same time.
When you hire Agatha, you also hire a world-class support organization. Every Forethought customer is assigned a personal Customer Success Manager.
Not only will Agatha learn everything about your past tickets and all your knowledge base articles, but she can help future customers in over 100 languages.
Schedule a demonstration with a Forethought team member to see Agatha live.
Get in touch with us to see Agatha in action