Scale your support experience with AI

Use Agatha to automate ticket tagging, routing and prioritization for every ticket that comes in. Help your agents focus on what matters most, the customer.

Request a Demo

Created for teams using:

Automatically route tickets based on what matters most

Agatha will route and prioritize tickets based on based on sentiment, issue, intent and just about anything else. Agatha can use those tags to route to the right teams accurately and immediately, all within your existing support system.

Cut down on repetitive data entry for your agents

Leave ticket tagging and manual data entry to Agatha, freeing up your agents to focus on delivering great experiences. Tagging is accurate, consistent and works 24/7.

Start Automating

Escalate to the Right Person

Escalations are some of the most costly tickets you'll get, let Agatha identify them immediately. Agatha can understand different issue types, like an outage report, and is instantly able to get that in front of the right team. She can also use account level data to make sure your most valuable customers get the support experience they need.

“I am so impressed with the results, so I want to put Forethought in front of every support channel that we have.”

Director of Customer Support

As Featured In

Launch Agatha Within Days

Agatha doesn't take weeks or months to launch like a typical "conversational ai" chatbot. Within a few days, your team can be creating a better customer support exerience with our AI-powered agent.

Improve CSAT, Reduce Costs

The best customer support experience is a combination of human + machine. With Agatha, you'll reduce costs and improve CSAT at the same time.

Agatha is an AI-powered customer service agent.

Multi-Channel Support

When you hire Agatha, you also hire a world-class support organization. Every Forethought customer is assigned a personal Customer Success Manager.

Habla Espanol? Si

Not only will Agatha learn everything about your past tickets and all your knowledge base articles, but she can help future customers in over 100 languages.

Want to see how Agatha reduce bottlenecks and supercharge your support team?

Schedule A Demo

Schedule a demonstration with a Forethought team member to see Agatha live.

See Agatha Live

Get in touch with us to see Agatha in action