No need to build new templates to respond to the common requests your getting. Use existing data from past tickets and your knowledge base to close out tickets instantly.Request a Demo
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Agatha answers common questions using your existing knowledge base articles or help desk macros so customers receive answers quickly. Agatha can respond to tickets no matter what channel they come in through; including email, webform and chat.
She also has a 95% accuracy, meaning your customers will only get the right answer, the first time.
Customers want to be able to find their own answer, but they shouldn't need to look through hundreds of help doc articles. Because Agatha can ingest hundreds of thousands of prior support tickets, she knows exactly what article will best help your customer's latest inquiry.
Plus, Agatha only sends the most relevant sections from the knowledge center, not all five pages.
Agatha is able to integrate into your existing support software and learns from past data no matter where it lives. She can start solving problems day one.
Director of Customer Support
Agatha doesn't take weeks or months to launch like a typical "conversational ai" chatbot. Within a few days, your team can be creating a better customer support exerience with our AI-powered agent.
The best customer support experience is a combination of human + machine. With Agatha, you'll reduce costs and improve CSAT at the same time.
When you hire Agatha, you also hire a world-class support organization. Every Forethought customer is assigned a personal Customer Success Manager.
Not only will Agatha learn everything about your past tickets and all your knowledge base articles, but she can help future customers in over 100 languages.
Schedule a demonstration with a Forethought team member to see Agatha live.
Get in touch with us to see Agatha in action