Improve Your Customer Service Experience with AI

Agatha, your AI-powered agent, automates and assists your customer support team to give your customers the best experience possible.

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Created for teams using:

Resolve Tickets Faster with Solve

Agatha will answer common, repetitive tickets automatically to reduce your agents' workload.

Self service
Help customers at multiple touch points, including email, help center, and more.

Resolve simple issues
Offer customers the information they need to resolve simple issues like how to reset a password or changing account settings.

Help more customers faster
With recurring tickets out of the way, focus your attention on resolving other tickets more quickly.

Intelligent Tagging and Routing with Triage

Categorize and route tickets to the right agent.

Case Prediction and Categorization
Agatha analyzes sentiment to accurately predict and tag incoming cases and reduces manual work for your team.

Route Based on Agent Ability
Don’t leave customers waiting in a queue. Agatha will connect customers to agents with the right skills to help them.

Instant Ticket Triage
Have incoming cases routed right away and free up more agents to help customers.

Start Automating

Empower Agents for Success with Assist

Suggested solutions and articles found and surfaced for agents to consider.

Suggested Answers
Agatha recognizes and retrieves relevant previous tickets and articles to help agents.

Smart Search
All of your support team’s knowledge is available through Agatha’s search bar.

Quick Reply Actions
Reply to customers faster by attaching articles or using previous responses, all in one click.

“I am so impressed with the results, so I want to put Forethought in front of every support channel that we have.”

Director of Customer Support

As Featured In

Launch Agatha Within Days

Agatha doesn't take weeks or months to launch like a typical "conversational ai" chatbot. Within a few days, your team can be creating a better customer support exerience with our AI-powered agent.

Improve CSAT, Reduce Costs

The best customer support experience is a combination of human + machine. With Agatha, you'll reduce costs and improve CSAT at the same time.

Agatha is an AI-powered customer service agent.

Multi-Channel Support

When you hire Agatha, you also hire a world-class support organization. Every Forethought customer is assigned a personal Customer Success Manager.

Habla Espanol? Si

Not only will Agatha learn everything about your past tickets and all your knowledge base articles, but she can help future customers in over 100 languages.

Ready to see how Agatha reduces support costs and improves CSAT?

Schedule A Demo

Schedule a demonstration with a Forethought team member to see Agatha live.

See Agatha Live

Get in touch with us to see Agatha in action