Navigate evolving customer needs
with ease

The type of AI your customer support team uses matters. Unlike chatbots, our AI creates efficiency for you and a great experience for your customer.

Helpdesks we integrate with

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We want to hear about your workflow and talk about how we might help.

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Find out why companies like Pure Storage use Agatha

See how notable companies are bringing the power of Agatha into their workflows to help them navigate the customer demands of today and the future.

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How Agatha Works

Agatha is an AI-powered customer support agent who uses machine learning and natural language understanding to immediately respond to customers to resolve simpler issues, automate repetitive routing that agents spend valuable time doing, and provide real-time assistance and insights to agents and managers as they work to resolve issues more efficiently.

Agatha is an AI-powered customer service agent.

Agatha

Your AI-Powered Service Agent

Solve

Self-service customer support at scale

Triage

Automated ticket routing and triage at scale

Assist

Suggested articles in your agents’ helpdesks

Search

Smarter search for customers and agents

Analytics

Team performance monitoring and reporting

Insights

Detect gaps and uncover trends from your data.
“Now our agents are spending time with more challenging tickets and responding back more quickly because they don’t have to deal with these easy, kind of one-off tickets, and so that helps us drive better performance overall.”

Gerald Hastie

Director of Student Support Operations
MasterClass

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“Agatha Answers saves us time and increases our efficiency while improving our ability to provide fast and accurate answers to our clients.”

James Millard

Senior Director, Global Support & Community
D2L

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"Agatha allows me the ability to answer tickets quickly if needed, which in turn opens up more time to focus on tickets that I feel require more attention, especially as I am still learning."

Customer Support Agent

Typeform

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Get More From Your Customer Support

Onboard Agents Seamlessly

Get agents up to speed and replying to customers faster and with higher accuracy.

Solve Tickets Faster

Decrease first response time and average handle time so you can close cases faster.

Improve Customer Satisfaction

Keep customers happy by giving them the answers they’re looking for more quickly.

Eliminate Manual Routing

Route and escalate tickets instantly, matching customer issues with the right agent.

Simpler Customer Service

Reduce agent workload and ticket volume by tackling recurring issues more efficiently.

Track Team Performance

Get real-time data on how your team is doing, and create custom reports and dashboards.

Scale Your Customer Support Operations

Help your customer support agents focus on delighting customers

Learn more