A beginner’s guide to preparing your customer support team for AI adoption.
In this guide, we’ll cover the continually evolving landscape of customer support, why that is, and how partnering with Forethought affords your customers a sustainable and empathic experience in 2021 and beyond.
Inside this ebook we’ll go through:
• History of AI and how it broke our trust
• The importance of customer intent
• How to find AI that enhances your customer's experience
