AI for customer services teams is no longer "the future." Forethought's technology is improving both the customer and agent experience.
For a limited-time, qualified companies can get a $100 gift card just for doing a live demonstration of Forethought.Request a Demo
Created for teams using:
Forethought will answer common, repetitive tickets automatically to reduce your agents' workload.
Help customers at multiple touch points, including email, help center, and more.
Resolve simple issues
Offer customers the information they need to resolve simple issues like how to reset a password or changing account settings.
Help more customers faster
With recurring tickets out of the way, focus your attention on resolving other tickets more quickly.
Categorize and route tickets to the right agent.
Case Prediction and Categorization
Forethought analyzes sentiment to accurately predict and tag incoming cases and reduces manual work for your team.
Route Based on Agent Ability
Don’t leave customers waiting in a queue. Forethought will connect customers to agents with the right skills to help them.
Instant Ticket Triage
Have incoming cases routed right away and free up more agents to help customers.
Suggested solutions and articles found and surfaced for agents to consider.
Forethought recognizes and retrieves relevant previous tickets and articles to help agents.
All of your support team’s knowledge is available through Forethought's search bar.
Quick Reply Actions
Reply to customers faster by attaching articles or using previous responses, all in one click.
Director of Customer Support
Forethought doesn't take weeks or months to launch like a typical "conversational ai" chatbot. Within a few days, your team can be creating a better customer support exerience with our AI-powered agent.
The best customer support experience is a combination of human + machine. With Forethought, you'll reduce costs and improve CSAT at the same time.
When you hire Forethought, you also hire a world-class support organization. Every Forethought customer is assigned a personal Customer Success Manager.
Not only will Forethought help support your customers and agents, but she can do it in over 100 languages.
AI is changing how customers interact with customer service teams. If you are interested in using AI for your customer service organization, we'll offer you a $100 gift card to Amazon or DoorDash just for attending a custom demo of Forethought.
Forethought is the best fit for teams with the following:
If your customer service team meets these criteria, request a demo today.
Request a demonstration with a Forethought team member.
Get in touch with us to see Agatha in action