Agatha uses Natural Language Understanding (NLU), a cutting edge AI technology, to read and auto-respond to customer tickets. In as little as 3 business days, Agatha can deflect up to 10-20% of your tickets with 90% accuracy, because she’s trained on your specific data.
For Zendesk and Salesforce users
Complimentary until June 1st
Read the case study
"Agatha helped us in time to resolution...by allowing us to spend more quality time with the more challenging type of tickets"
Director of Student Support Operations
We identify categories where there are common and repetitive customer tickets where we can reach a high level of accuracy in responding to the ticket with a macro. Then, when a customer ticket comes in, Agatha responds to the ticket with the relevant macro and the case is closed.
Agatha can start working for you in as little as 3 business days.
Agatha only deflects when she's confident in the answer.
We support over 100 languages, chances are we support yours too.
Monitor CSAT changes over time and see general ticket trends.
In one week, Agatha can reduce your agent workload by up to 10-20%.
With deep learning at her core, Agatha is always improving.