Quantify support ROI

Using the wealth of data at your help desk, gain insights that help you understand customer support and beyond.

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Agatha Analytics

Reporting at your fingertips

Learn how the tickets you receive can help shape product roadmapping, improve operations, inform needs, and justify change.

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Visualize your support team’s performance

Better meet your employees' professional development with insight into everyday work.

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Why Choose Analytics?

Workflow Optimized

Agatha fits right into your team's workflow with little to no training.

Smarter Search

Agatha Answers uses Natural Language Understanding (NLU) to suggest the best answers.

Comprehensive Insight

Use the workflow your agents implement each day to better understand how to improve.

Continuous Learning

Upvote and downvote answers to help Agatha improve results.

Custom Filters

Agents can select the knowledge sources that work best for them.

Find Out What Works

Adapt to whatever new business need you have with better data.

Track your support ROI

Help your customer support agents focus on delighting customers

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