How It Works

Ticket categorization

AI automatically scans and tags customer inquiries for easy routing

Suggests answers

AI understands inquiry meaning and suggests answers in natural language to every question (even the messy and unique ones!)

Powered by your enterprise knowledge base

Answers are pulling from past tickets, KB articles, Google Docs, videos, etc. And as your information grows, Agatha automatically refreshes so you don’t have to update the system.

Embedded into existing workflows

We promise to be the most non-disruptive technology ever. Answers are recommended in your Salesforce, Zendesk, and Front help desks.

Agents have more time to focus on delight while Agatha finds the right answer, quickly